Rego Consulting: ServiceNow IT Business Management (ITBM) Leaders

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Steve Winchester, CMO and SVP of Business Management

The popularity of Agile transformation has surged in the past 15-years and shows no sign of stopping. As companies shed jobs and become more agile-minded, they also adopt new resource management habits that enable cross-collaboration, communication, and oversight. Sooner or later, companies need IT Business Management software to support budget planning, cut costs, and manage their resources, applications, and projects. That’s where Rego Consulting comes in. The company has been in the business of revolutionizing Project Portfolio Management (PPM) and IT Business Management (ITBM) since 2007. With over 400,000 users trained in PPM and ITBM, Rego works hands-on with leaders across all industries—including 60 percent of Fortune 20 companies and 40 percent of Fortune 100 companies—to deploy, upgrade, and perform ServiceNow migrations.

Rego is a founding member of the PPM Global Alliance. They offer clients remedies like pre-built base kits (PPMExpress), a solutions library of pre-developed content (RegoXchange), and access to ongoing development. We recently sat down with Rego’s CMO and SVP of Business Management, Steve Winchester, to discuss the future of ServiceNow, the unique challenges CIOs are facing, and what sets Rego apart from the competition. Winchester is a results-driven marketing leader with over 27-years of experience in strategic planning, digital marketing, direct response, and branding.

Can you tell us about the challenges that CIOs are facing today with respect to PPM, and how can Rego help?

I think two of the biggest trends in PPM right now are transparency and resource management. Lots of companies are moving to ServiceNow because CIOs want to have everything on the same platform in a reliable system. They want to be driving strategy, rather than just executing on other people’s agendas, and ServiceNow helps them do that.

CIOs must be laser-focused on reaching business goals and planning the delivery of analytics that drive decisions. When companies come to Rego for help with change management, we equip them with established best practices, so that they can spend more of their valuable time on strategy and less on project and resource management.

Can you shed some light on the solutions that you deliver while collaborating with ServiceNow?

Communication and oversight are increasingly important to the health of large organizations who are discovering the value of ServiceNow at the same time their technical teams move offshore for core development. With this movement, onshore resources must perform technical work validation and effective project management. That means even technical teams need to present well and facilitate requirements meetings. Most large companies are already invested in IT Service Management and IT Operations Management, so extending the platform out to IT Business Management, Project Portfolio Management, and Application Portfolio Management makes sense.

Lots of ServiceNow partners do great work, but the thing that’s different about Rego is that as a specialist-partner, we’re one of the only partners focused on the ITBM suite of applications

Great efficiencies happen when data transparency comes from a single source. A leading global research firm has identified APM as an area that can yield significant cost savings.

Rego relentlessly pursues configuration, reliability, performance, and support breakthroughs. And we see a drastic reduction in the overall cost and time it takes to deploy ITBM, PPM, and APM.

Better application portfolio control and management have a real and significant impact on ROI—it’s a story Rego has seen time after time. Recently, we worked with a large automotive manufacturer who was looking at implementing APM and PPM. The company did a small test run that was so successful that they rolled out APM enterprise-wide. We’ve worked with large healthcare organizations, a large motorcycle company—even city and state governments that are using APM. ServiceNow comes with built-in APM functionality, so clients can view every application the company is using and monitor the value it provides, allowing for smarter financial decisions and better ROI.

Please provide us insights on Rego’s client engagement practice and methodology.

Our expert guides fuel all of our implementations. They have worked on the ground in IT leadership as PMO leaders, portfolio managers, resource managers, financial managers, and lead architects. Rego hires experts with at least 15-years of industry experience to allow them to draw from their own background when assisting clients. Working with clients is never as simple as getting a list of requirements and beginning development. Rego Guides go the extra mile, providing advice while they work side-by-side with clients to overcome hurdles. It’s the core principle we believe is responsible for our success.

What are factors that steer Rego ahead of the competition?

ServiceNow is set up with a large and robust partner ecosystem. Lots of their partners do great work, but the thing that’s different about Rego is that as a specialist-partner, we’re one of the only partners focused on the ITBM suite of applications. ServiceNow and their partners turn to us as experts on ITBM, which includes APM and PPM, and we’re fortunate to partner with them. I would like to emphasize that as ServiceNow continues to grow exponentially, Rego has been profoundly affected by their growth—establishing us as a world leader in ITBM ServiceNow services.

Rego’s customer retention holds at an incredible 98 percent, so it’s easy to see why we’re considered the defacto ITBM services provider. We have a strong commitment to knowledge-sharing and have released dozens of webinars, white papers, and courses in the past few months alone. One of our popular free courses is a half-day Agile training for ServiceNow.

And for those who would like to take their learning experience to the next level, Rego offers an annual PPM and ITBM networking event called Rego University. Over 100 companies are represented, giving attendees a chance to meet and mingle with some of the brightest minds in the business. This year, Rego University will be held at the Paradise Point Resort & Spa in San Diego, October 2-4. Attendees can follow a comprehensive ServiceNow learning path and earn PMI credits.

What are Rego’s recent innovations, and how does the future look?

Some of the recent innovations at Rego are the ServiceNow Connect for Microsoft Project Professional (MSP), pre-built base kits for PPM, over 100 pre-built integrations for HR, Agile, ERP/financial systems, vendor management, time management, schedules, data migrations, portfolios, business intelligence, and RMO solutions.

At Rego, we really try to anticipate the needs of our clients and consistently deliver tailored solutions. I believe that our reputation speaks for itself. Having worked in every industry on hundreds of successful PPM and ITBM implementations, Rego Consulting leads the way in helping companies get the most ROI out of their ServiceNow investment.

John Donahoe has a great vision for ServiceNow, and we think the future is bright. We’re excited to be a part of the growth they’re experiencing.