Rego relentlessly pursues configuration, reliability, performance, and support breakthroughs. And we see a drastic reduction in the overall cost and time it takes to deploy ITBM, PPM, and APM.

Better application portfolio control and management have a real and significant impact on ROI—it’s a story Rego has seen time after time. Recently, we worked with a large automotive manufacturer who was looking at implementing APM and PPM. The company did a small test run that was so successful that they rolled out APM enterprise-wide. We’ve worked with large healthcare organizations, a large motorcycle company—even city and state governments that are using APM. ServiceNow comes with built-in APM functionality, so clients can view every application the company is using and monitor the value it provides, allowing for smarter financial decisions and better ROI.

Please provide us insights on Rego’s client engagement practice and methodology.

Our expert guides fuel all of our implementations. They have worked on the ground in IT leadership as PMO leaders, portfolio managers, resource managers, financial managers, and lead architects. Rego hires experts with at least 15-years of industry experience to allow them to draw from their own background when assisting clients. Working with clients is never as simple as getting a list of requirements and beginning development. Rego Guides go the extra mile, providing advice while they work side-by-side with clients to overcome hurdles. It’s the core principle we believe is responsible for our success.

What are factors that steer Rego ahead of the competition?

ServiceNow is set up with a large and robust partner ecosystem. Lots of their partners do great work, but the thing that’s different about Rego is that as a specialist-partner, we’re one of the only partners focused on the ITBM suite of applications. ServiceNow and their partners turn to us as experts on ITBM, which includes APM and PPM, and we’re fortunate to partner with them. I would like to emphasize that as ServiceNow continues to grow exponentially, Rego has been profoundly affected by their growth—establishing us as a world leader in ITBM ServiceNow services.

Rego’s customer retention holds at an incredible 98 percent, so it’s easy to see why we’re considered the defacto ITBM services provider. We have a strong commitment to knowledge-sharing and have released dozens of webinars, white papers, and courses in the past few months alone. One of our popular free courses is a half-day Agile training for ServiceNow.

And for those who would like to take their learning experience to the next level, Rego offers an annual PPM and ITBM networking event called Rego University. Over 100 companies are represented, giving attendees a chance to meet and mingle with some of the brightest minds in the business. This year, Rego University will be held at the Paradise Point Resort & Spa in San Diego, October 2-4. Attendees can follow a comprehensive ServiceNow learning path and earn PMI credits.

What are Rego’s recent innovations, and how does the future look?

Some of the recent innovations at Rego are the ServiceNow Connect for Microsoft Project Professional (MSP), pre-built base kits for PPM, over 100 pre-built integrations for HR, Agile, ERP/financial systems, vendor management, time management, schedules, data migrations, portfolios, business intelligence, and RMO solutions.

At Rego, we really try to anticipate the needs of our clients and consistently deliver tailored solutions. I believe that our reputation speaks for itself. Having worked in every industry on hundreds of successful PPM and ITBM implementations, Rego Consulting leads the way in helping companies get the most ROI out of their ServiceNow investment.

John Donahoe has a great vision for ServiceNow, and we think the future is bright. We’re excited to be a part of the growth they’re experiencing.