“ On a high level, we not only solve the actual problem but also put our clients in a position to grow into a truly data-driven organization and create a foundation for becoming future-proof”
nuvolax accomplishes its goal of providing holistic services and solutions by working with solution providers like ServiceNow. The techgiant has proved its mettle in digitalizing workflows that are not just limited to IT processes but also beneficial for the entire organization. Although ServiceNow offers a solid foundation for incorporating digital workflows, introducing the change can be overwhelming for business leaders. Helping these leaders, nuvolax provides the required consulting services and guidance for the effective implementation of ServiceNow cloud solutions. As a digitalization partner, nuvolax has a proven footprint in the implementation of cloud-based enterprise solutions. “We work with organizations to help them excel in their digitalization efforts by understanding all their needs rather than limiting to single digital projects and pushing them in one direction,” says Sinan Oliver Ekmekci, senior innovation manager and communications specialist, nuvolax.
The Cycle of Digitalization
Mueller points out that nuvolax assists clients in their digitalization processes on a regular basis rather than limiting to a journey that has a start and endpoint. “We are circling around the demands of clients to solve their immediate requirements with every iteration,” says Mueller. Beginning with consultancy services, nuvolax first understands the needs to offer appropriate solutions. Based on the highlights of the initial discussion with the client, nuvolax then offers close collaboration and an external review of the client’s business processes to gain a 360-degree view of the situation.
We work with organizations to help them excel in their digitalization efforts by understanding all their needs rather than limiting to single digital projects and pushing them in one direction
Mueller cites the success story of a client going through a phase of disruption when trying to expand its operations locally and vertically and trying to move to new data centers and cloud applications. Here, nuvolax did not simply provide an ITSM solution to solve a particular problem but understood their underlying problems and came up with a solution to address all the concerns. nuvolax helped them overcome their issues with its cycle of digitalization approach that covered all aspects of operations and guided the client in navigating through change.
While nuvolax has extended its footprint across numerous industry verticals such as automotive, retail, and manufacturing, the company is seeing a huge potential in introducing ServiceNow in the public sector. In fact, the company has delivered a successful digitalization project for a huge German commune. With the ServiceNow-based solution in place, numerous administrative services were applied and delivered digitally.
A particularly important field of action for nuvolax emerges from the recent health crisis of COVID-19, where the potential of digitalization in patient care, management of medical resources, and integration of complex stakeholder constellations to maintain public health is of utmost importance. Mueller believes that ServiceNow is a tool that can literally save lives by reducing healthcare costs while raising the standard of care. “For us, this seems like a win-win-win situation,” he states.
The Way to Sustainable Success
As an Elite Partner of ServiceNow, nuvolax has over 90 people working on ServiceNow practice, holding more than 60 certifications. The company’s international team’s diverse backgrounds bring a broad range of insights and expertise to offer solutions tailored to the expectations and capabilities of clients. At the same time, the company provides customized solutions and leadership guidance on a personal level. This is constantly driving nuvolax’s growth internationally. In addition, Mueller points out that digitalization’s vast potential brings a bag full of opportunities for the company. “The incredible possibilities offered by a combination of decentralized infrastructures, the linking of information from many different sources, and the evaluation by artificial intelligence are still in the very early stages in most areas. We believe that sustainable success can be achieved by empowering our clients to access these treasures while not overburdening their capabilities at the same time,” adds Wawrzinek. The company is always exploring best practices to improve its services to take digital ecosystems to the next level. At the same time, the company is keen on offering clients the best solutions, always acting openly, sustainably, and in close partnership with them.
In keeping with this goal while building upon its position as one of the most successful ServiceNow partners, nuvolax focuses on long-term collaboration with clients. In light of this, the company recently expanded its portfolio with novel technologies. “In the future, we will increasingly operate at the interface between ServiceNow and world-class cloud-based enterprise IT providers such as Tanium, Dynatrace, and Hashi Corp,” says Mueller. Additionally, to offer outstanding digitalization capabilities, nuvolax is continuously expanding its presence both locally and globally by opening new strategic hubs. After Poland, Brazil, and Lithuania, Italy will be nuvolax’s new base. Next in the company’s carefully plotted roadmap is to apply and expand its experience in the digitalization of organizations with highly specialized requirements—particularly in the field of public administration and healthcare.